Cookies and Privacy policy

Privacy Policy

Last Updated: 02/06/26

1. Who We Are

Whitcher Event Solutions Limited ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, www.whitchereventsolutions.com, contact us, or use our services.

Whitcher Event Solutions Ltd is the data controller responsible for your personal information.

Contact Details

Whitcher Event Solutions Ltd
Email: hello@whitchereventsolutions.com
Telephone: 07802 696 546

Registered Address: 30-34 North St, Hailsham BN27 1DW

2. What Information We Collect

We may collect the following personal information:

Information You Provide Directly

  • Name

  • Email address

  • Telephone number

  • Company name (where applicable)

  • Event details and requirements

  • Any information provided through contact forms, emails, or telephone conversations

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Pages visited

  • Date and time of visits

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotations

  • Arrange and deliver event services

  • Manage customer relationships

  • Communicate regarding bookings and projects

  • Improve our website and services

  • Meet legal and regulatory obligations

  • Protect our business from fraud or misuse

4. Lawful Basis for Processing

Under UK data protection law, we process personal information on the following legal grounds:

Contract

Where processing is necessary to provide services you have requested or to take steps before entering into a contract.

Legitimate Interests

To operate and improve our business, manage customer relationships, and respond to enquiries.

Legal Obligation

Where we are required to process information to comply with legal, accounting, or regulatory requirements.

Consent

Where you have provided consent for specific activities, such as receiving marketing communications.

5. Marketing

We may occasionally contact you regarding our services where permitted by law.

You can unsubscribe from marketing communications at any time by contacting:

hello@whitchereventsolutions.com

We do not sell personal information to third parties.

6. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Event venues

  • Equipment suppliers

  • Contractors and subcontractors

  • IT service providers

  • Website hosting providers

  • Professional advisers

  • Regulatory authorities where legally required

We only share information necessary for the purpose concerned.

7. Data Security

We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, disclosure, alteration, or destruction.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Deliver our services

  • Maintain business records

  • Comply with tax, accounting, and legal requirements

  • Resolve disputes and enforce agreements

When no longer required, personal information is securely deleted or anonymised.

9. Cookies

Our website may use cookies to improve functionality and understand how visitors use the site.

Cookies are small files stored on your device. You can control cookie settings through your browser preferences.

Where legally required, we will obtain your consent before placing non-essential cookies on your device.

10. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request erasure of your information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

To exercise these rights, contact us at:

hello@whitchereventsolutions.com

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office.

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page together with the revised date.

14. Contact Us

Whitcher Event Solutions Ltd

Email: hello@whitchereventsolutions.com
Telephone: 07802 696 546

Registered Office Address: 30-34 North St, Hailsham BN27 1DW